Return & Refund Policy
Last Updated: September 2026 • Specially tailored for fragile clay, Dokra brass, and handloom textiles.
100% Transit Damage Cover
If your fragile clay or dokra piece is damaged during courier transit, we replace it completely free of charge.
7-Day Window
Report any breakage, structural defect, or incorrect parcel within 7 days of package delivery.
Direct Fast Refunds
Approved refunds are disbursed within 3-5 business days directly to the original UPI, Card, or Bank source.
1. Transit Damage & Breakage Protection
Terracotta items like Bankura Horses and Bishnupur Vases are crafted from natural riverbed clay and fired in traditional village kilns. While packed with 5 layers of protective cushioning, unfortunate transit incidents can rarely occur.
2. How to Initiate a Replacement or Return
You can raise a return or replacement in 3 simple ways:
- Go to My Account → Support Tickets and select “Damaged or Incorrect Item Received”.
- Direct WhatsApp Helpline: Message our dedicated care team at +91 8250335058 with your Order Number (e.g.
YC-ORDER-...). - Email our concierge at support@yukticraft.com.
3. Replacement Dispatch & Return Pickup
Upon damage verification, our master artisan is commissioned to prepare and dispatch a brand new piece within 48-72 hours. You are not required to return damaged clay shards. For textiles or brass items eligible for return, a reverse pickup is scheduled at zero cost to you.
4. Refund Timelines
If a replacement is not available or you prefer a full financial reimbursement, refunds are processed within 24 hours of ticket closure and credited to your original payment channel within 3-5 bank working days. For Cash on Delivery (COD) orders, refunds are transferred instantly via UPI.