Privacy Policy

YuktiCraft | YuktiScale Technologies LLP

Last Updated: 23 August 2026

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1. Introduction

YuktiCraft
Operated by YuktiScale Technologies LLP
J-240, Sukant Nagar, Sector IV, Bidhannagar, Kolkata, West Bengal – 700107, India
Email: info@yukticraft.com | Phone: +91 8250335058

YuktiCraft (“YuktiCraft”, “we”, “us”, or “our”) operates an online handicraft marketplace and e-commerce platform. This Privacy Policy explains how we collect, use, disclose, retain and protect information when customers, vendors/artisans and other visitors use our website and services.

2. Information We Collect

Customer information may include name, mobile number, email address, billing and shipping addresses, account information, order history, transaction information, customer-support communications, reviews and information voluntarily provided by the user.

Vendor/artisan information may include name or business name, contact details, address, PAN, GSTIN where applicable, bank/settlement information, KYC information, product catalogue information, inventory information and communications necessary to operate the marketplace.

We may also collect technical information such as IP address, browser/device information, log data, cookies and similar technologies.

3. How We Use Information

We may use information to create and manage accounts; process orders and payments; arrange delivery; process returns/refunds; provide support; verify vendors; process vendor settlements; manage warehouse inventory; prevent fraud and abuse; improve the website; provide analytics and personalised experiences; send permitted marketing communications; maintain business records; comply with law; resolve disputes; and protect our rights, users and systems.

4. Payments

Payments may be processed through Razorpay and CCAvenue. Payment providers may process payment information under their own terms and privacy practices. YuktiCraft does not ordinarily store complete debit/credit card credentials on its own systems.

5. Shipping and Fulfilment

Necessary order information may be shared with Delhivery and other logistics, warehouse or fulfilment providers used to deliver orders. This may include recipient name, phone number, delivery address and order/reference information.

6. Sharing of Information

We may share information with payment gateways, logistics providers, technology/hosting providers, warehouse and fulfilment providers, professional advisers, service providers, vendors where necessary for fulfilment, and government/regulatory authorities where required by law. We do not intend to sell personal information to third parties for their independent marketing.

7. Cookies

We may use cookies and similar technologies for website functionality, authentication, security, analytics, preferences and permitted marketing. Browser settings can be used to control cookies, although disabling them may affect functionality.

8. Vendor and Customer Data

Vendors may receive only information reasonably necessary for fulfilment and customer service. Vendors must not use customer information obtained through YuktiCraft for unrelated marketing or other unauthorised purposes.

9. Data Security

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure.

10. Retention

We retain information for as long as reasonably necessary for service delivery, transactions, accounting/tax records, returns and disputes, fraud prevention, legal compliance and enforcement of agreements.

11. User Requests

Subject to applicable law, users may contact us regarding applicable requests concerning their personal information, including access, correction, updating or deletion. We may verify identity before processing a request.

Contact: info@yukticraft.com

12. Children

Our services are not intended for persons who are legally unable to enter into applicable contracts under Indian law. We do not knowingly seek to collect children’s personal information in violation of applicable law.

13. Third-Party Links

Our website may contain links to third-party services. Their privacy practices are governed by their own policies.

14. Changes

We may update this Privacy Policy periodically. The revised version will be posted on the website with a revised date.

15. Contact

YuktiCraft
Operated by YuktiScale Technologies LLP
J-240, Sukant Nagar, Sector IV, Bidhannagar, Kolkata, West Bengal – 700107, India
Email: info@yukticraft.com | Phone: +91 8250335058

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